About the role
QA Associate - Night Shift (3:00 PM - 9:00 PM)
About the Role
This role is primarily assigned to operational quality function, validating lead and call data, routing accuracy, billing inputs, and partner-delivery quality within the broader customer-acquisition platform. Performs detailed quality-assurance and data-audit work across call-tracking and CRM records to protect lead quality, data accuracy, revenue reconciliation, and partner billing. Escalates complex discrepancies to the Reporting Manager.
What You'll Do
* Audit call-tracking data and CRM records for lead quality, routing accuracy, and compliance with campaign parameters. * Review daily lead/call logs for data mismatches, invalid calls, scoring errors, missing fields, and other anomalies. * Apply established QA protocols across the conversion funnel and document findings consistently. * Support data gathering, cleaning, and verification used in performance reporting and partner invoicing. * Follow and help improve QA SOPs to reduce manual errors and improve repeatability. * Collaborate with internal teams and external data feeds to flag quality issues before they affect billing or partner trust.
Required Qualifications
* 1-3 years of QA, data auditing, call-center QA, lead-generation QA, or comparable quality-control experience. * High school diploma required; associate or bachelor's degree preferred, or equivalent combination of education and experience. * Strong Excel/Google Sheets skills and ability to work accurately with large data sets. * Working knowledge of call-tracking platforms and lead-management CRMs. * Strong pattern recognition, attention to detail, documentation, and escalation judgment. * Clear written and verbal communication.
Preferred Qualifications
* Hands-on Ringba experience. * Experience in lead generation, affiliate/performance marketing, or partner billing environments.
Work Schedule and Location
Remote – United States. This is a remote role with scheduled working hours from 3:00 PM to 9:00 PM, with coordination and overlap with the Reporting team and U.S. Eastern Time business operations. Reliable internet, a secure remote work environment, and appropriate protection of company and customer information are required.
Compensation and Benefits
The expected U.S. base salary range for this role is $55,000-$75,000. The actual offer will depend on relevant experience, skills, work location, internal equity, and other lawful job-related factors. This range reflects base compensation only.
Eligible U.S. W-2 employees participate in the benefit plans applicable to the position, subject to plan terms and eligibility rules. Benefit details are provided during the hiring process.