About the role
Job Description
We are looking for a Head of Customer Logistics & Order Management Automotive (m/f/diverse) to lead customer logistics operations, manage customer order fulfillment and act as the key interface between customers, manufacturing locations and internal supply chain functions.
Your responsibilities:
* Leading the transformation of the organizational structure from plant local teams to a global COM Automotive team * Leading customer logistics operations for the BA SSL Automotive Segment * Continuous performance improvement of customer logistics with the aim of meeting / exceeding customer expectations in terms of order processing and related communication * Ensuring the processing of customer orders from the receiving of a customer order to the fulfillment of the order * Ensuring timely and accurate order confirmations and OTIF deliveries * Maintenance and management of order data in SAP / EDI processes * Central customer contact for all order-related topics * Coordination with internal departments and external partners (e.g. logistics service providers) * Ensuring compliance with legal, contractual and internal standards * Ensure effective and efficient communication and escalation management between GBS COM team and plant local teams
Qualifications
* Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field * Proven leadership experience in an international Customer Logistics, Order Management, Customer Supply Chain or related operational Supply Chain environment * Several years of solid experience in Customer Service, Customer Order Management, Customer Logistics, Service Center Management, or a comparable function * Strong customer orientation and excellent communication and stakeholder management skills * Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP) * Excellent knowledge of supply chain management tools, methods, and best practices * Strong analytical skills and a data-driven mindset * Solid experience leading or contributing to international and cross-functional projects * Experience in global data analytics, reporting, and performance management * Fluent English language skills; additional languages are an advantage
Applications from severely handicapped people are welcome.
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
* Training opportunities * Mobile and flexible working models * Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.