About the role
Job Description
Position Schedule: Monday – Friday 7:30AM – 4:30 PM
Major Duties and Responsibilities
* A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department. * 3 to 5 years of Brokerage experience required * Ensure a smooth and timely customs process flow for all customs related activities * Daily execution of workflow and department metrics * Transfer declaration information from commercial documents, or other sources into our customs entry system * Accurate and timely data entry to allow for the build of a complete US Customs declaration * Build and maintain strong relationships with the customers and government organizations * Ensure compliance to regulations at all times, both internal and external * Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies * Understand customer expectation to ensure all the elements of the SOP and KPI’s are met * Identify and manage exceptions while also identifying opportunities for continuous improvement * Effectively manage and organize emails for timely follow up
Qualifications
Minimum Qualifications:
* 3-5 years of Brokerage experience required * Understanding of transportation and US Customs documentation * High School Degree or equivalent required * Successful candidates must pass a background check * Must be legally authorized to work in the United States * Must not require future sponsorship for employment visa * Fluent in English, both written and verbal. * Must have the ability to work overtime in support of the department’s needs * Must be able to commute to the city of Torrance, CA * Comfortable with numbers and basic mathematical skills * Comfortable working in an office environment
Desired Qualifications
* Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill. * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Pro-active, strong organizational skills * Strong desire to learn * Sense of urgency and works well under pressure * Immense attention to detail * Team player mentality * Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote) * Ability to communicate in Chinese is a plus
Reporting Structure
* Supervisor and Manager
Additional Information
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program
The wage for this position is $20.00-$30.00 per hour.
All your information will be kept confidential according to EEO guidelines.