About the role
CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.
Job Duties: * Receive inbound phone calls from customers * Customer calls to place order * Customer returning goods previously sent * Customer calls to request warranty consideration * Customer calls to check shipments and delivery of existing orders * Customer complaints * Coordinate orders * Order entry of customer placed orders into computer system * Reviewing customer files and previously placed orders to validate new orders * Validate specifications of orders to our manufacturing requirements * Return Good Authorizations (RGA) * Write return goods authorization for returning product from the field * This may include warranty items, incorrect shipments or returns for credit * Warranty of Products: * Give initial consideration of warranty from customer inquiry or complaint * Write RGA * Direct warranty consideration to Engineering department for analysis * Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department * Coordinate sales from outside salespeople * Includes order entry from assigned territory * Coordinate orders and quotes from outside sales * Quotations * Gather information and specifications from prospective customers to write a quotation * Gather the information and pricing necessary to facilitate a proper and accurate quotation * Outbound calls * As time allows, calls will be made into assigned territory to solicit new customers * Return calls to customer inquiries * Calls to solicit freight quotations