About the role
Job Description
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The QSR Specialist assists with the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers.
* Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality * Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.) * Ensures all items are dated and following First in First Out (FIFO) standards * Manages transactions and ensures accurate accounting * Prepares necessary collateral, weighs, labels, packages and serves products * Supports, motivates, guides, educates and mentors team members * Monitors inventory, checks orders and distributes supplies as needed throughout the department * Ensures department complies with all quality, health, safety and sanitation standards * Documents, investigates, resolve and escalates guest incidents * Assists with administrative duties as needed * Performs other duties as required or assigned
Qualifications
* High school diploma or equivalent; post-secondary degree preferred * 1+ year of lead or supervisory experience in food service * Basic math skills and ability to handle money accurately * Excellent communication and problem-solving skills * Knowledge of coffee and coffee production * Knowledge of Italian cuisine and beverage preferred
Job Requirements
* Availability to work onsite with a flexible schedule often including evenings, weekends and holidays * Ability to lift up to 50 pounds * Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting * Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Additional Information
Benefits and Perks
* Medical, Dental, Vision Insurance * Paid Time Off * Paid Parental Leave * 401K with match or RRSP * Free family meal daily * Discounts at Eataly * Classes on products and Italian cuisine * Referral bonus program * and more!