About the role
Job Description
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
The position requires the willingness to travel throughout Italy.
What you’ll do:
* Support dealerships and repairers on-site and remotely * Diagnose and resolve complex electrical, electronic, and drivability faults * Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization * Identify root causes using wiring diagrams and technical documentation * Support both individual cases and wider technical issues across fleets * Create clear technical reports and case updates * Coach technicians and provide hands-on guidance * Feed recurring issues into continuous improvement
Qualifications
* Strong experience in automotive diagnostics / technical support / workshop or field service * Proven ability to fix complex electrical/electronic faults * Hands-on use of OEM diagnostic tools * Confidence reading wiring diagrams and technical documentation * Experience working with workshops, engineering, or technical teams * Ability to support and guide technicians * Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
* Modern vehicle systems: powertrain, ADAS, body electronics * Networks: CAN / LIN / FlexRay * Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language
* Native Italian and fluent English
Additional Information
* Work schedule: 50% office based in Milan, 50% field based throughout Italy * CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi * RAL 36.000-38.000 EUR
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.