About the role
Patient Service Specialist - Float Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.
(This is a full-time position that will support all locations, Monday to Friday, 8am - 5pm. Must be available to work minimum 2 days per week plus 1 Friday per month)
Primary Job Responsibilities/Tasks may include, but not limited to: * Schedule appointments in athenaNet. * Prepare new patient charts and/or paperwork at patient presentation. * Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary. * Accurately perform registration process. * Ensure all requirements and fields are satisfied and complete. * Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary. * Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment. * Create Credit Card on File Contracts at Check-In. * Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out. * Work “Day End Review” report. * Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers. * Schedule follow-up appointments. * Reconcile, balance, and close batches daily. * Accurately record messages. * Educate patients accurately and completely including utilizing the Patient Portal. * Document appropriately within athenaNet to ensure regulatory requirements are met. * Monitor and check assigned Athena boxes and other assigned boxes for coverage. * Work at different Tryon office locations as needed. * For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance. * Verify eligibility and benefits for all patients daily. * Other duties as assigned.
Requirements: * Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. * Completion of TB test will be required. * Must be willing to drive to any location.
Education: * High school diploma; some college preferred
Experience: * Minimum of one-year medical office or healthcare facility experience. * E.H.R. and Scheduling experience. * Experience serving customers in person and on the phone
Physical Requirements: * Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. * Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies. * Dexterity in hands and fingers. * Ability to quickly respond to changing conditions and situations. * Ability to concentrate on details.