About the role
Job Description
** Please note this is an 8 week FTC covering our busy Christmas and New Year period**
As a Customer Relations Advisor you will...
* Deliver exceptional customer service by managing a wide range of customer enquiries, complaints and feedback through telephone, email, written correspondence and social media channels. * Resolve customer issues efficiently and professionally, taking ownership from initial contact through to resolution or escalation where required, while adhering to company policies and procedures. * Maintain accurate customer records and handle sensitive customer and financial information in line with data protection legislation and confidentiality requirements. * Build positive and trusted relationships with customers, colleagues and stakeholders through effective communication and a customer-first approach. * Meet individual and team performance targets, ensuring service levels are achieved while effectively managing and prioritising workload. * Contribute to the success of the team by sharing knowledge, supporting continuous improvement initiatives and taking ownership of personal development and learning opportunities.
What you'll bring .......
* Customer focused: Passionate about delivering excellent service, understanding customer needs and finding effective solutions. * Strong communicator: Confident and professional in both verbal and written communication, with the ability to handle challenging conversations. * Organised and accurate: Able to manage a busy workload, prioritise effectively and maintain accurate records while handling confidential information. * Team player: Works well independently and collaboratively, contributing to team success and sharing knowledge. * Proactive and adaptable: Takes ownership of personal development, embraces learning and looks for ways to improve processes and the customer experience.
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Qualifications
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
* The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. * Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. * Free employee assistance program – mental health, well-being, financial, and legal support because you matter! * Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. * Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them! * Wagestream – access your wage before payday for when life happens. * Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…