About the role
Job Description
Serve as a primary customer support contact for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests
Partner with Field Sales to support customer relationships, identify account needs and help drive opportunities through the sales and order process
Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems
Support consignment, inventory management or similar customer programs, including coordinating customer pull signals, tracking on-hand inventory, monitoring min/max or safety stock levels, reconciling consumption activity, supporting replenishment requirements and communicating program updates to internal and external stakeholders
Maintain accurate customer information, forecasts and account activity in Salesforce and related business tools
Work closely with Engineering, Quality, Production, Accounting, Shipping and other departments to ensure customer needs are addressed accurately and on time
Prioritize multiple customer requests in a fast-paced environment while maintaining professionalism, composure and attention to detail
Perform other duties as assigned
Qualifications
Exceptional organizational skills with the ability to manage multiple priorities, deadlines and customer requests
Experience supporting customers in the semiconductor industry or a similar technical/manufacturing environment strongly preferred
Experience with consignment, inventory management, customer portals or similar key-account support programs preferred, such as managing customer-owned inventory, coordinating replenishment, reviewing usage or consumption reports, supporting forecast-driven stocking programs and resolving discrepancies between customer demand, inventory and shipments
Excellent verbal and written communication skills, with the ability to communicate clearly with customers and internal stakeholders
Strong problem-solving skills and sound judgment when resolving customer issues or escalating concerns
Team player with a collaborative mindset and willingness to support the broader sales and customer experience team
Ability to remain composed under pressure, manage stressful situations professionally and quickly recover from setbacks
Self-motivated, proactive and able to thrive in a fast-paced business environment
Experience with SAP and Salesforce preferred, but not required
Proficient in Microsoft Office with the ability to learn and adapt to new software tools
Experience working with customer portals preferred, but not required
Additional Information
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.