About the role
Elite Contracting Group is seeking a SOC Operator to join our Service team.
Benefits and Perks Elite employees receive above-average pay and access to a comprehensive benefits package including medical, dental, vision, short-term disability, and life insurance. At Elite, we pride ourselves in recognizing each employee is a vital asset to our ability to deliver exceptional service. In our nearly 30 years in business, we have never laid-off employees due to lack of work.
Responsibilities: * Answer incoming service/technician calls * Manage service tickets and follow ups with customers * Communicate with customers verbally and via email * Review, compile, and analyze data * Understand Elite customer contracts * Identify and request materials for service technicians * Complete processes for bill of materials, invoicing, and quality checks * Provide initial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems * Perform other duties as assigned
Minimum Qualifications: * Troubleshooting skills and ability to fully resolve issues * Strong organizational skills and the ability to communicate effectively * Ability to multitask and manage requests with short turnaround times * Have used a major ticketing system to manage support incidents * Helpdesk experience supporting customers or employees in an IT role * Experience working with vendors and help lines resolving issues * One or more industry recognized certifications or equivalent formal training/education * Basic remote troubleshooting, monitoring, and diagnostic tools * Basic computer, hardware, and software support
Physical Requirements: * Must be able to sit for prolonged periods of time * Must be able to stand, walk, and bend
Additional Requirements: * Must possess and maintain a satisfactory background record * Must be available to work assigned shift
Anticipated Hiring Range: $25 - $28 per hour