About the role
cFocus Software seeks a Technical Writer to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance. Qualifications: * Active TS/SCI clearance * B.S. Computer Science, Information Technology, or a related field * Experience writing and editing technical documentation for enterprise IT systems or services. * Ability to translate complex technical information into clear procedures, guides, and training content. * Experience interviewing subject matter experts and validating documentation against actual workflows. * Proficiency with word processing, document styles, templates, tables, and revision tools. * Experience managing review comments, document versions, repositories, and publication workflows. * Working knowledge of IT infrastructure, applications, cybersecurity, and service support terminology. * Ability to organize requirements, technical source material, and evidence into traceable deliverables. * Strong attention to detail, communication skills, and ability to meet coordinated deadlines
Duties: * Gather documentation requirements, interview subject matter experts, and organize technical information for the intended user or reviewer. * Develop and maintain user manuals, training materials, quick-reference guides, and instructions for Government-approved systems and tools. * Draft and update troubleshooting guides and Standard Operating Procedures (SOPs) supporting Tier 0, Tier 1, and Tier 2 service desk operations. * Document technical designs, system configurations, interfaces, integration workflows, and as-built architectures in coordination with engineering teams. * Support documentation of the Collect, Analyze, Disseminate, Operationalize-Integrated Solution (CADO-IS) architecture under DoDAF or its successor framework. * Assist configuration management personnel with plans, procedures, baseline descriptions, revision histories, and traceable documentation updates. * Draft and maintain information management, knowledge management, and records management SOPs, procedures, publications, and forms for Government approval. * Develop training content for approved data governance, records management, and knowledge management processes with relevant subject matter experts. * Support cybersecurity teams in preparing technical evidence, procedures, and documentation for Authority to Operate (ATO), continuous ATO, and compliance activities. * Support documentation of system recovery procedures, Continuity of Operations Plans, and lessons from recovery testing. * Prepare assigned technical reports and program documentation, organizing source data and maintaining consistency with approved requirements and designs. * Edit documents for technical accuracy, clarity, grammar, spelling, formatting, terminology, and completeness; validate procedures with responsible technical personnel. * Coordinate review cycles, track comments and approvals, incorporate authorized revisions, and prepare final deliverables for Government review and acceptance. * Maintain controlled document versions, source references, and approved repository records; update affected content following system or process changes. * Apply required contractor authorship and security markings, follow approved information-handling procedures, and support documentation quality improvements.