About the role
Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position: Under the direction of the Director of Client Services, the Client Support Representative II is responsible for providing payments-related support services while ensuring superior client experience in all aspects involved in payment processing, ensuring customer and partner satisfaction * Provide first-class customer service/support via telephone, email, chat, and any future channel. * Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. * Maintains an accurate and complete record of all inquiries and problems handled. * Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. * Utilizing all tools and systems consistently to enhance department knowledge. * Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. * Acting as interdepartmental support guidance liaison and solutions expert. * Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc. * Providing basic level technical assistance. * Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc. * Assist with address and basic account update requests. * Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. * Handling complex client escalations via telephone, email, chat and any future channel. * Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. * Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. * Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team. * Other duties assigned.
Qualifications: * High school diploma or equivalent. * 2+ years of relevant customer experience.
Preferred: * 1+ year in a call center environment within the payments industry. * Some college or college degree.
What We Offer: * Competitive Salary, Bonuses and Incentives. * Comprehensive employer sponsored health, vision, and dental insurance programs. * Paid time off, Paid Sick and Paid Holidays. * 401K plan with up to a 4% matching contribution. * Commitment to Career Development and Advancement. * Employee Recognition Programs & Company Sponsored Events * Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $26 - $29/hr.
This position will consider in-office work schedules for candidates near Greater Houston area.