About the role
Job Description
Schedule: Monday-Friday, 8AM-5PM
Scope of Position: Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department
Major Duties and Responsibilties:
* Ensure smooth and timely freight process flow * Ensure accurate and timely data entry into our operating system * Track and trace Transcon files as required * Use Workflows on daily basis * Ensure timely dispatch of shipments and communication to customers. * Interact with our customers in arranging their domestic shipments, meeting customer service standards * Contribute to maintain strong relationships with service providers * Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements. * Understand department process flow, constantly looking for areas of improved efficiency * Ensure all customers' standard operating procedures are followed and updated * Meet KPI standards, as per the company procedures
Qualifications
Minimum Qualifications:
* High School Degree or equivalent required * Successful candidates must pass a background check * Must be legally authorized to work in the United States * Must not require future sponsorship for employment visa * Fluent in English, both written and verbal * Must have the ability to work overtime in support of the department’s needs * Must be able to commute to the city of Hawthorne, CA * Comfortable with numbers and basic mathematical skills * Comfortable working in a professional business environment
Desired Qualifications:
* Associates or Undergraduate Degree Preferred * Good computer skills (Word, Excel, and familiarity with PowerPoint) * Ability to multi-task and prioritize throughout the workday while remaining focused and organized * Demonstrated ability to be proactive in thought and action * Strong organizational skills * Analytical with a strong attention to detail * Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Ability to work independently and in a collaborative team environment * Willing to pitch in and help on last minute projects or assist team members * Excellent written, verbal, and interpersonal communication skills * Has a demonstrated strong work ethic, and reliability * Willingness to work overtime as needed
Additional Information
Reporting Structure
* Supervisor and Manager
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
The hourly rate for this position is $20-$30 per hour