About the role
The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.
Responsibilities:
* Design and analyze moderately complex reports to satisfy management requirements * Write specifications for new report programs, spreadsheets and other devices to produce reports * Develop and prepare reports and records relating to a particular project * Provide basic assistance within a specific section of the company's customer service function * Develop and maintain working knowledge of industry practices and standards * Recommend appropriate actions to resolve identified problems, as needed * Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
* 0-2 years of experience in a related role * Basic level of experience in a related role (combination of education/experience) * Ability to exchange information in a clear and concise way * Effective verbal and written communication skills * Demonstrated ability to remain unbiased in a diverse working environment
Education:
* Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
ESPECIFICACIONES DEL ROL
Función principal:
Explotar bases de información de cartera mediante diseño de Querys
Elaboración de MIS
Reportería de información
Requerimientos:
Experiencia en programación en diferentes lenguajes,
Dominio de office avanzado (elaboración de tablas de información, tableros de control, concentración de indicadores).
Conocimiento en crédito y finanzas,
Capacidad de análisis,
Dominio intermedio del idioma inglés
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Job Family Group:
Customer Service
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Job Family:
Service
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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