About the role
We are looking for a proactive Finance Intern (Collections) to support the Ninja Mart Finance Ops team in daily collection operations and accounts receivable verification. This 6-month structured internship offers hands-on exposure to credit control and collections while providing a supportive learning environment. You will be paired with a dedicated mentor and receive structured mid-term and final feedback sessions to accelerate your professional growth.
6-Month Internship Roadmap
* Months 1–2: Collections & Payment Verification Core * Focus on daily collection operations, outbound verification calls, tracking call logs, and verifying payment records.
* Months 3–4: Financial Reporting & Metrics * Progress to updating weekly aging reports, compiling collection summary metrics, and analyzing payment delay trends.
* Months 5–6: Credit Control & End-of-Term Project * Gain direct exposure to credit control workflows and monthly credit review processes. Complete and present your end-of-term project.
Responsibilities
* Collection Operations & Verification:
* Assist in identifying payment discrepancies by verifying payment records and supporting evidence (receipts, bank transfer references, cheque details), escalating complex cases to the Senior Analyst.
* Conduct daily outbound calls to retail outlets to verify invoice receipts, confirm payment statuses, and gently remind owners of upcoming or overdue balances.
* Record Keeping & Audit Trail:
* Maintain daily call logs by recording customer feedback, payment commitments, and supporting documentation accurately in the tracking system.
* Assist in drafting, formatting, printing, and issuing standard payment reminder notices and collection letters per scheduled timelines.
* Reporting & Process Improvement:
* Assist the Senior Analyst in updating weekly aging reports and compiling key collection summary metrics.
* Contribute frontline observations from call logs to help improve daily call templates, scripts, and customer communication workflows.
* Assist in documenting routine operational steps and updating Standard Operating Procedure (SOP) files.
* End-of-Term Project:
* Complete an end-of-term project (e.g., an analysis of late-payment patterns from call logs with recommendations, presented to the team).
* Perform other Finance Ops-related administrative duties and projects as assigned.
Tools & Systems
* Primary tools used: Google Sheets and Google Apps Script.
* Note: Full guidance and training on these tools and workflows will be provided!
Requirements
* Currently pursuing a Diploma, Bachelor’s Degree, or Associate Degree in Finance, Accounting, Business Administration, or a related field.
* Basic proficiency in Microsoft Excel or Google Sheets for simple data entry, sorting, and updating lists (openness to learning Google Apps Script with training provided).
* Comfortable making phone calls with good verbal communication skills in Bahasa Malaysia and English to converse with internal and external stakeholders.
* High attention to detail with good organizational skills to ensure accurate record-keeping and payment tracking.
* Proactive, persistent, and comfortable working in a fast-paced environment.
* Able to work independently while collaborating closely as part of the Finance Ops team.
* Positive attitude, willingness to learn, and eagerness to gain hands-on finance experience.
* Demonstrates a strong sense of confidentiality and responsibility when handling sensitive financial information, including customer balances, payment records, and supporting documents.
What Will You Learn? (Key Learning Outcomes)
1. Financial Analysis: How to read, interpret, and analyze an aging report to monitor accounts receivable health.
2. Credit Decisioning: Understanding how daily collections data and payment behaviors feed into credit control decisions and monthly credit reviews.
3. Operations & Automation: Hands-on experience with process optimization, call log tracking, and basic operational automation using Google Sheets / Apps Script.
4. Professional Stakeholder Communication: Effective communication and negotiation skills when speaking with business owners and internal teams.