About the role
Family Services Specialist I/II
This position is located in Oklahoma City, Oklahoma.
Annual Salary:
* Level I H14A: $37,440.00 + Full State Employee Benefits * Level II H14B: $40,248.00 + Full State Employee Benefits
Travel is occasional. Must possess a valid driver's license and maintain required car insurance.
In-person training will be provided. Various set work schedules available.
Minimum Qualifications:
Level I:
* Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; * OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II:
* Education and Experience requirements consist of a bachelor’s degree; * OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment * OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; * OR two (2) years of experience as a Family Services Specialist.
Preference Statement
Preference may be given to applicants with previous call center experience and/or to applicants who are bilingual.
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Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).
This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.
Job Responsibilities
* This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services. * Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. * Must also display excellent customer service skills, flexibility, and organization. * This position does not maintain a permanent caseload. * Provide first contact resolution for clients who prefer to conduct business through our contact center or online platforms.
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If you have questions, please contact [email protected]
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 26-JD245
83007332/JR66442