About the role
Job Description
People:
* Identify with manager, develop and mentor your No. 2 * Allocate workloads within team to ensure smooth operations during peak activity or staff absence * Ensure team meets company standards of 52 hours training per year per employee * Ensure that the new hires complete company’s mandatory training within the first 6 months
Support the manager where needed:
* Participate to staff appraisals, and at a minimum once per year per employee * Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans. * Contribute to the effective weekly department meetings with team. * Review department goals and business plan periodically with team to ensure buy-in and accountability.
Operations:
* Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements. * Understand department process flow, constantly looking for areas of improved efficiency. * Ensure all customers standard operating procedures are followed as per the DLSOP. * Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively
Supervise operations:
* ECS report (weekly) * Customs import stat1 (daily)
Support the manager in the following areas:
* Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations * Monitor undischarged Transit forms * Monitor duty deferment usage and levels * Monitor license/visa applications * Ensure all documentation present for archiving purposes * Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Customer: Support the manger and or the sales department where needed:
* Make 5 calls per week – Retention/Sales * Ensure all new business is transitioned correctly * Report all calls - sales and retention activities in CRM * Issuance of customs proposal
Finance:
* Follow up the customs guarantee for various operations * Follow up refunds with customs authorities * Follow AR report – review, delegate, chase * Ensure every account has a credit limit and check for credit extension when needed * Department P&L – review, identify, plan
Compliance:
* Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees. * Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. * Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture: Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
* Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system) * Be open to implementing new system changes and enhancements with your team. * Be involved and suggest system/process improvements. * Set the tone of this environment within your team. * Audit of files in accordance to AEO * Management of customs system * Send client report requests through the available database (expo request, expo reporting)
Qualifications
* Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level * Proven supervisory attitude. * Good market and product knowledge. * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. * Good computer skills (Excel, Word).
Additional Information
Expected base salary: $57,000.00
Eligible for bonus
Expeditors offers excellent benefits:
* Paid Vacation (first year prorated based off month of hire then eligible for 15 days) * Holidays (10) * Flexible Days (2) * Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) * 401(k) Retirement Savings Plan with employer match * Employee Stock Purchase Plan (ESPP) * Medical, Prescription Drug, Dental & Vision Coverage * Health Savings Account (HSA) * Life and Disability Insurance * Paid Parental Leave (additional eligibility criteria) * Dependent Care Flexible Spending Account (DC FSA) * Commuter Benefit * Employee Assistance Program (EAP) * Learning & Development Program * Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.