About the role
Job Purpose
This entry-level position is responsible for performing basic, routine servicing and assisted diagnostics on heavy equipment, engine systems, and power generation units under direct supervision. The incumbent supports off-site callouts and shop maintenance according to OEM specifications while actively completing dealership-sponsored training to develop technical proficiency in equipment repairs and HSEQ practices.
KEY RESPONSIBILITIES
* Performs the basic, routine and required servicing of equipment according to the manufacturer’s specifications both in the shop and off-site under supervision. * Assist with diagnosing and solving basic problems from non-technical descriptions of the problem both in the shop and off-site. * Works offsite on scheduled callouts. * Demonstrates the ability to perform research for the repairs of jobs including identifying parts required by part number. * Completes dealership-sponsored training within the specified timeframe * Maintains updated knowledge of product and industry trends and methods. * Responds to Call-out duty 24 hours per day, 7 days per week. * Maintains proper housekeeping practices both during and after job completion. * Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness. * Performs other related responsibilities that may be required to enhance the operations of the Company.
KNOWLEDGE & EXPERIENCE
* Possesses a certificate in a related field of practice. * Minimum one (1) year experience in a related field of practice would be an asset. * Understanding the operations, diagnosis and maintenance of heavy equipment would be an asset. * Proficiency in the Microsoft Suite.
KEY COMPETENCIES
* Excellent interpersonal and communication skills both oral and written * Strong customer service orientation. * Strong organizational skills with the ability to multitask * Team Oriented.