About the role
Job Description
The role
We are looking for an Property Manager to join our Lettings team at the Avocado Property office in Bracknell.
Working with our established managed portfolio, you will help ensure that properties are well maintained, tenancies run smoothly and landlords and tenants receive a responsive and professional service.
This is a varied, hands-on role that requires strong organisation, sound judgement and a practical approach to resolving problems.
The role would suit someone with previous residential property-management experience who enjoys building relationships, managing competing priorities and seeing issues through to a successful resolution.
Key responsibilities
Portfolio and customer management
* Help manage a portfolio of residential rental properties.
* Act as a day-to-day point of contact for landlords and tenants.
* Build positive, professional relationships and keep all parties informed.
* Respond to maintenance, tenancy and property-management enquiries promptly.
* Maintain accurate and up-to-date records on the company’s property-management systems.
Maintenance and repairs
* Receive and assess maintenance reports from tenants.
* Liaise with landlords, contractors and tenants to arrange access, quotations and repairs.
* Obtain landlord approval for works in accordance with company procedures.
* Monitor outstanding maintenance and follow work through to completion.
* Escalate urgent, complex or higher-cost matters to the Lettings Manager when appropriate.
* Maintain clear records of instructions, approvals, invoices and completed work.
Tenancy management
* Communicate with landlords and tenants about proposed renewals, changes and next steps.
* Monitor rent payments and follow the agreed process for addressing arrears.
* Coordinate check-outs and manage the administrative process at the end of a tenancy.
* Support the fair and timely handling of proposed deposit deductions and returns, escalating disputes when required.
Inspections and compliance
* Schedule and conduct periodic property inspections.
* Produce clear inspection reports and communicate any required action to landlords and tenants.
* Arrange gas-safety checks, electrical inspections and other required property certifications.
* Monitor compliance dates and take prompt action to prevent certificates from expiring.
* Follow established procedures to ensure properties and tenancies remain compliant.
* Refer complex compliance questions or concerns to the Lettings Manager or Head of Lettings.
Qualifications
What we’re looking for
Essential
* Excellent customer-service and communication skills.
* Strong administrative and organisational ability.
* The ability to prioritise a varied workload and meet deadlines.
* A practical, calm and solution-focused approach to problems.
* Confidence communicating with landlords, tenants and contractors by telephone and email.
* Good IT skills and the ability to learn property-management systems.
* Strong attention to detail and accurate record-keeping.
* A full UK driving licence and access to a suitable vehicle for property inspections.
Desirable
* A working knowledge of residential lettings legislation and compliance requirements.
* Previous experience in residential property management or a closely related lettings role
* Experience using property-management or CRM software.
Personal qualities
* Friendly, professional and approachable.
* Calm and constructive when handling difficult situations.
* Dependable and willing to take responsibility for seeing tasks through.
* Comfortable working independently while knowing when to ask for support.
* A collaborative team member who communicates clearly with colleagues.
* Motivated to provide landlords and tenants with a consistently high standard of service.
Additional Information
Why join us?
You will join a supportive local team working with an established Avocado Property portfolio, while benefiting from the systems, expertise and wider network of iad UK.
The role offers variety, responsibility and the opportunity to develop your property-management knowledge as our lettings business grows. You will work within an award-winning brand that places personal relationships and excellent customer service at the centre of the property experience.
Employment details
Salary: £27,000 per annum Location: Avocado Property office, Bracknell Hours: Monday to Friday, 9:00am–5:00pm Contract: Full-time, permanent Reports to: Lettings Manager Benefits: 28 days’ annual leave, including bank holidays; employer pension contributions in accordance with the company pension scheme; and on-site parking
iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.
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