About the role
We are seeking a Coupa System Administrator to join our procurement team. The role is responsible for administrative duties within Coupa. The ideal candidate will have experience with Coupa software and have a strong technical background. They will be mainly responsible for ensuring Coupa queries are actioned.
Key Responsibilities
Responsibilities & Duties* * Ensure that the system is configured to meet our procurement needs. * Provide end-user support, including troubleshooting and issue resolution. * Train end-users on system functionality and best practices. * Develop and maintain system documentation, including standard operating procedures and training materials. * Manage user accounts, roles, and permissions. * Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enrol them, to include supplier engagement, system maintenance, testing, query resolution etc. * Ensure system security and data integrity including query management of ERP interfaces. * Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features. * Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required. * Optimised, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business. * Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations.
Experience & Education* * Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable) * 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system. * Strong technical skills, including proficiency in SQL and experience in system integration query management. * Excellent project management skills, with the ability to manage complex projects from start to finish. * Experience with user management, including creating and managing user accounts, roles, and permissions. * Knowledge of Coupa's reporting and analytics capabilities. * Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders. * Ability to work independently and in a team environment
Skills, Knowledge & Expertise
Experience & Education* * Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable) * 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system. * Strong technical skills, including proficiency in SQL and experience in system integration query management. * Excellent project management skills, with the ability to manage complex projects from start to finish. * Experience with user management, including creating and managing user accounts, roles, and permissions. * Knowledge of Coupa's reporting and analytics capabilities. * Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders. * Ability to work independently and in a team environment
Knowledge, Skill, ability * Ability to manage conflicting priorities, multitask and meet deadlines. * Excellent communicator. * Strong Stakeholder management. * Procurement experience. * Licensing and service management. * Mentoring / Training skills. * Proven ability to produce high quality deliverables in terms of content and presentation. * Excellent communication skills, both written and verbal. * Strong analytical and problem-solving ability.