About the role
About Kitsch
Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.
The Role
We're looking for a Customer Service Representative to join our growing Customer Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer's beauty needs.
What You'll Do
* Respond to customer service tickets via email, chat, and phone in a timely and efficient manner. * Troubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems. * Escalate unresolved issues to the right department and follow up until they're resolved. * Work closely with other Customer Service Representatives to solve customer needs. * Maintain in-depth knowledge of our product offerings, promotions, and policies. * Recommend products based on what each customer actually needs. * In your application, let us know if you have experience in social media community management, and share a list of the customer service and order management software you've used professionally.
What You Bring
* 2-3 years of experience in customer service. * A track record of solving complex customer issues. * Experience with customer service software and tools. * A high school diploma or equivalent (a college degree is a plus). * Background in beauty or retail is a plus. * Experience with Shopify tools or ecommerce is a plus. * Empathy, strong communication skills, and a knack for problem-solving.
Full-time, remote (Philippines)