About the role
Job Description
To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I/II, forex and CLO are present).
Qualifications
Type of Qualification: First Degree Field of Study: Business Commerce Licenses & Certifications: FAIS Representative
* 5-7 years of relevant experience in Personal and Private Banking or Client Coverage roles * Demonstrated front-line experience in serving customers and meeting sales and service objectives * Proven track record in achieving and exceeding sales targets * Knowledge of branch operations, including other departments and their functions **Core * Team leadership and management experience with the ability to motivate and develop staff * Strong understanding of cash handling, security protocols, and operational compliance * Excellent customer service and relationship management capabilities * Proficiency in performance management and staff appraisal processes * Sound knowledge of financial regulations and compliance requirements relevant to banking operations
Additional Information
Behavioural Competencies:
* Adopting Practical Approaches * Articulating Information * Challenging Ideas * Convincing People * Directing People * Exploring Possibilities * Following Procedures * Generating Ideas * Making Decisions * Producing Output * Providing Insights * Understanding People
Technical Competencies:
* Application & Submission Verification (Consumer Banking) * Banking Process & Procedures * Customer Acceptance & Review (Consumer Banking) * Customer Understanding ( Consumer Banking) * Processing * Product Knowledge (Consumer Banking)