About the role
Job Description
Responsible for successful daily operations of Player’s Club. Oversee activities and development of staff. Implement promotions designed to increase Player’s Club membership and ensure highest level of customer satisfaction.
* Supervise performance of Representatives, including: hiring, training, scheduling, discipline, etc. to ensure optimal operations of Player’s Club.
* Knowledge of all special events and promotional activities and communicate all information to Player’s Club Supervisors and Representatives to assist guest appropriately.
* Formulate, direct and implement daily, weekly, monthly goals for all Player’s Club staff.
* Ensure all state gaming rules and regulations are adhered to as they pertain to the club and its personnel.
* Issue complimentary services consistent with company policy.
* Override necessary functions for team members.
* Respond to guest special requests or complaints and create resolution. * Full understanding of player tracking system and maintenance for accuracy.
* Formulate, direct and implement daily, weekly, monthly goals for all Player’s Club staff.
* Maintain all equipment and proper inventory of supplies.
* Maintain written records and documents of shift transactions and gaming regulations.
* Other duties as assigned
Qualifications
* Two (2) years Player’s Club experience or two (2) years management in gaming industry preferred.
* Proficient in MS Computer applications and player tracking system.
* Must be able to obtain gaming license. * Strong verbal and written communication skills.
* Must be 21 yrs or older.
* Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.