Technical Support (Application Support)

ADI Group

Remote (Thailand) Remote Full-time today
Workplace
Remote
Location
Thailand

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About the role

Main Duties & Responsibilities

The qualified candidate is responsible for:

* Working closely with development team to understand new features, configurations and elements to be deployed in each package. * Possessing specialist knowledge of operating systems, devices, applications and software. * Providing technical support to teams within the organization, and to external clients when required. * Assisting with system integrations. * Identifying and resolving technical issues. * Coordination at a local and international level where required * Coordinating with infrastructure department regarding deployment related matters and troubleshooting. * Troubleshooting daily production and test issues.

Qualifications:

* Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields * 1 - 5 year of experience in deployment, application troubleshooting and related competences * Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation * Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred. * Be able to work at home during late night if emergency * Be able to work as a team, will to learn, and very detailed oriented

Originally posted on Himalayas

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