About the role
Job Skills:
* Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools * Recognize customer's problems that should be escalated to the next level for resolution following established protocols * Apply understanding and knowledge of information systems products and services to assist customers on technical matters * Performs other duties and tasks as assigned by the Team Lead
Job Qualifications:
* 1-3 years Customer Service and/or Technical Support experience * High School Diploma (or equivalent) and willingness to learn through on the job training * Experience using or supporting Microsoft Windows and PC hardware * Demonstrates strong verbal, written, and listening skills * Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics * Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
Originally posted on Himalayas