About the role
ARE YOU TECH-SAVVY? ARE YOU A FLUENT DUTCH SPEAKER WITH GREAT COMMUNICATION SKILLS?
Available Technical Support positions await you in Greece!
Patrique Mercier Recruitment connects customers with the worlds top brands. With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
Take a step forward and enhance your career by working with us for the most well-known brands in the world.
The work-from-home option is offered to candidates living in Greece or available to relocate.
If you are a tech enthusiast with fluency in Dutch and good knowledge of English, then this is for you!
WHAT YOU WILL DO:
* Communicate with customers via phone, chat & e-mail * Troubleshoot technical issues using your problem-solving skills * Track and follow cases to ensure they closed in an efficient and timely manner * Maintain high customer satisfaction, representing a major brand * Provide and maintain strong, professional relationships with all partners and show empathy at all times * Work towards reaching targets as set out by client statement of work as well as internal target * Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication. * Log the cases on internal systems, while getting up to date with clients products & services.
WHAT YOU WILL BRING:
* Fluency in Dutch * Very good communication skills in English * Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills * Good knowledge of operating systems & computer applications * Computer and mobile devices knowledge/tech savviness * Be resourceful, able to multitask * Thrive as a team player in a fast-paced, high-energy, change-oriented environment * Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision * Ability to adapt and flex style according to customer personality, culture, and profile * Help-desk or system admin experience will be considered as an advantage
WHAT WE OFFER:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)) * Competitive monthly salary +2 extra salaries per year * Private Health Insurance * Numerous benefits and discounts * Fully paid training by certified instructors
Originally posted on Himalayas