About the role
What you'll do
Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.
* Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths * Handle customer requests via our Service Desk and provide clear, reliable support * Reproduce and analyze issues by setting up test scenarios in our internal environments * Support the Customer Support team in daily operations and ongoing improvement initiatives * Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently * Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies
What we're looking for
* Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field * Strong customer orientation, analytical thinking, and excellent communication skills * A structured, reliable, and independent working style * Fluency in German (spoken and written) and good command of English
Why Snke
* A supportive, international team connected by shared values and a culture of trust * Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes * Flexible working hours and a hybrid work model within Germany * Parking garage and secure underground bike storage * Subsidized company restaurant and in-house café * Regular after-work, team, and company events * Centrally located, modern workspace with a 212 m² rooftop terrace
Ready to apply? We look forward to receiving your online application including your earliest possible start date.
Contact person
Tatjana von Freyberg
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