About the role
Job Description
As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
* Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public * Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling). * Active participation in the respective vertical squad of the T Cloud Public. * Avoiding "churn" through proactive analysis and management of T Cloud Public customers. * Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public. * Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public. * Ensuring customer satisfaction. * Participation in the planning and forecasting processes. * Transferring customer requirements to the T Cloud Public impediment and demand process. * Supporting the further development of cloud handling support.
Qualifications
* Completed degree in computer science, engineering or comparable training or further education. * Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development. * Top knowledge and experience in the field of AI * Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise * Strong knowledge of market-relevant cloud ecosystems and experience with partners * Strong knowledge in the field of cloud (IaaS, PaaS, SaaS). * Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace * Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined. * High resilience, adaptability to dynamically changing processes/startup mentality. * Very good technical understanding of standardized service provision through platforms. * Detailed knowledge of the processes and structures in your own company. * Experience in international cooperation with Local Business Units and NatCos. * High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently. * Fluent written and spoken German and English.
Additional Information
What do we offer you?
Work environment & flexibility
* International, dynamic and collaborative environment. * T-Social: social initiatives (sports, community, health, ...). * Hybrid work model (remote/on-site). * Flexible working hours.
Growth & development
* Customized training: access to Coursera to learn whatever you want, whenever you want. * Weekly language classes (English & German). * International Mentoring Sessions & Experience Days.
Compensation & benefits
* Flexible compensation plan (health insurance, meal vouchers, childcare, transport). * Telemedicine. * Life and accident insurance. * Social fund.
Wellbeing & time off
* 26+ working days of vacation per year. * Free access to specialist services (medical, legal, wellness). * 100% salary coverage during medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.