About the role
N-iX is looking for a skilled Senior Business Analyst to join the team.
About the project:
Our customer is a full quote-to-cash ERP/PSA used by field service companies (system integrators) that install and maintain physical equipment - AV systems, security cameras, fire alarms, HVAC. The platform covers:
* Sales: opportunities, quoting, ordering * Projects: project management, resource scheduling * Service: dispatch, ticketing, field technician management * Finance: accounting, GL, invoicing, purchasing (the financial core is central to everything) * Reporting: data sources, dashboards, report builder * Mobile app: native iOS and Android for field technicians (dispatch, tasks, timesheets, scheduling, offline sync)
All modules feed into a single financial core. The platform is sold as an all-or-nothing product today - no modular subscriptions.
Responsibilities:
* Requirements elicitation - interviews, workshops, stakeholder sessions, effectively managing multiple approval layers and iterations. * Critical analysis - identifying gaps, conflicts, and edge cases in stated needs * Specification writing - user stories with clear acceptance criteria and DoD, specs written against the variability surface * Create process diagrams using BPMN or other modeling tools when necessary. * Scope management - tracing every change into WBS and estimate impact * Facilitate workshops, meetings, and requirement clarification sessions. Proactively build trust, manage conflicts within cross-functional teams, handle unavailable or demanding stakeholders, and drive prioritization. * Documentation - process flows, data models, living specifications * Stakeholder communication - acting as the bridge between business and delivery * Backlog prioritization - collaborating with the PO/PM * Delivery support - resolving ambiguity for the team during development * Acceptance validation - verifying delivered functionality against requirements, alongside QA
Requirements:
* 5+ years of commercial experience as a System/Business Analyst, demonstrating a clear Senior-level proficiency * Strong analytical, critical thinking, and systemic problem-solving skills. * Proven track record in the development and deployment of WEB and Mobile products * Proven track record of writing and structuring requirements from scratch, with the ability to navigate ambiguity when documentation is missing. * Practical experience working in vendor-driven environments with complex stakeholder structures and iterative approval loops. * Ability to lead and monitor tasks from the initial requirement phase through to final product launch. * Hands-on experience with BPMN and UML notations to map business processes and identify bottlenecks * Practical experience in REST API design and a solid understanding of microservices architecture * Experience working closely with UI/UX designers, Backend/Frontend developers, QA, and DevOps engineers * Experience working with non-functional requirements (scalability, security, performance) * Excellent communication skills, including presentation and knowledge sharing experience
We offer*:
* Flexible working format - remote, office-based or flexible * A competitive salary and good compensation package * Personalized career growth * Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) * Active tech communities with regular knowledge sharing * Education reimbursement * Memorable anniversary presents * Corporate events and team buildings * Other location-specific benefits
*not applicable for freelancers