About the role
Registered Nurse - Triage Call Center
Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote)
Primary Job Responsibilities/Tasks may include, but not limited to:
* Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice. * Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems. * Recording and maintaining complete and accurate records of patient and physician communications regarding medical care. * Possess ability to handle high volume phone call and retrieve messages. * Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders. * Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness. * Provide support for care management programs and other value-based initiatives as needed * Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday. * Other duties as assigned.
Education, Experience and Certifications:
* Graduate of an accredited school of professional nursing. Bachelor's degree is preferred. * Must be licensed as a Registered Nurse with the State of North Carolina. * CPR Certification through the American Heart Association or American Red Cross required. * 3 or more years of experience in a medical setting with some supervisory experience is preferred. * Must have a working knowledge of an electronic health record system; Athena preferred. * Excellent customer service, computer, communication skills required.
Physical Requirements:
* Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. * Must be able to lift and support weight of 35 pounds. * Ability to concentrate on details. * Use of computer for long periods of time.