About the role
Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.
Responsibilities
As a key member of our team, your primary responsibilities will include:
* Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations. * Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment. * Implementing new features and improving existing functionalities to optimize user experience and operational efficiency. * Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems. * Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices. * Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.
Requirements
We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following:
Version Control & DevOps
* Git (branching, merging, pull requests) * GitHub Actions * Docker
Programming & Scripting
* Strong grasp of Object-Oriented Programming (OOP) * PHP * JavaScript (ES2015+), jQuery * React (and other JS libraries/frameworks) * HTML5/CSS3 * .NET, .NET Core, ASP.NET Core
Databases
* MySQL and PostgreSQL (strong working knowledge) * MSSQL and Redis/NoSQL
Operating Systems
* Basic Ubuntu/Linux shell commands * Windows scripting and command-line usage
General
* Excellent written and spoken English * Academic background in Computer Science or Information Technology * Strong and efficient coding ability
Extras / Considered an Asset
While not mandatory, experience with any of the following will give you an edge:
* Active GitHub/Bitbucket profile with contributions * Experience with Next.js and Tailwind CSS * Exposure to both Windows and Linux environments * Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC) * Package managers and build tools: Composer, NPM, Bower, Grunt, etc. * AWS Management Console * Knowledge of SOLID design principles * Exposure to additional modern technologies
Who Are You?
* An excellent communicator with a strong command of English * A problem-solver who thrives under pressure and multitasking demands * Flexible and adaptable, with a knack for prioritizing tasks effectively * Passionate about delivering high-quality code and learning new technologies
Challenge Accepted?
Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.