About the role
Role: Salesforce Lead Position Type: Full time Location: Toronto, Canada
Roles and Responsibilities * Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus. * Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies. * Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models. * Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows). * Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices. * Lead the design and optimization of business processes across Sales, Service, and customer engagement workflows. * Drive Salesforce governance, best practices, code quality, and development standards across the implementation lifecycle. * Collaborate with enterprise architects, product owners, and cross-functional teams to ensure Salesforce solutions align with enterprise architecture and business strategy. * Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions. * Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities. * Provide guidance on data architecture, data migration strategies, and data governance within Salesforce. * Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred). * Participate in client workshops, solution discovery sessions, and roadmap planning to define long-term Salesforce strategy. * Drive Lightning Experience adoption and migration strategies where applicable. * Ensure alignment with security, compliance, and Salesforce platform governance frameworks.
Skills and Qualifications * 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations. * Strong expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture. * Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows. * Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design. * Experience leading large-scale Salesforce implementations and transformation programs. * Strong knowledge of Salesforce data model design, data migration strategies, and data governance. * Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration) is preferred. * Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures. * Demonstrated ability to lead distributed teams and manage complex delivery environments. * Exceptional stakeholder management, client communication, and presentation skills. * Strong experience with Agile methodologies and delivery frameworks. * Salesforce certifications such as Application Architect, System Architect certifications are highly desirable. * Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.