About the role
We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows.
This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals.
The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing (rather than owning) day-to-day execution.
Key Responsibilities
Strategic Operations & Planning
* Develop and implement workplace operations strategies aligned with company growth plans * Design scalable processes, policies, and systems to support current and future office needs * Identify and drive continuous improvement initiatives across workplace operations * Partner with leadership on workplace strategy, capacity planning, and future expansion * Use data and insights to inform decisions around space utilisation, cost, and efficiency
Workplace & Facilities Oversight (Non-Frontline)
* Oversee office operations through coordination with Office Management / front-of-house support * Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.) * Lead workplace planning initiatives (layout optimisation, office expansions, new locations) * Ensure compliance with health, safety, and regulatory standards at a strategic level * Act as escalation point for complex facilities or operational issues
Budget & Resource Management
* Own and manage workplace operations budgets (OPEX & CAPEX) * Track and optimise spend across vendors, services, and infrastructure * Identify cost-saving opportunities and improve resource allocation * Lead procurement strategy for office-related services and equipment
People Experience & Workplace Strategy
* Define and evolve the workplace experience strategy (not just execution of events) * Partner with People/HR teams on initiatives impacting employee experience * Ensure workplace design supports productivity, collaboration, and engagement * Provide guidance on workplace programs rather than owning logistics
Technology & Systems
* Partner with IT to ensure workplace systems and tools are scalable and effective * Evaluate and implement tools that improve workplace operations and reporting * Drive operational efficiency through system improvements and automation
Scaling & Expansion
* Build workplace operations frameworks that can scale across multiple locations * Support new office launches and expansion projects * Establish standards and playbooks for consistent workplace experience across sites
What We’re Looking For
* Proven experience in Workplace Operations, Facilities Management, or similar strategic role * Strong experience in scaling office environments or supporting organisational growth * Demonstrated ability to build processes and systems from the ground up * Experience managing complex vendor ecosystems and contracts * Solid understanding of facilities and building systems (HVAC, compliance, etc.) * Strong financial acumen, including OPEX and CAPEX budget ownership * Strategic mindset with the ability to step back from day-to-day execution * Excellent stakeholder management skills, particularly with senior leadership
Nice to Have
* Experience managing multi-site or international office operations * Background in high-growth or scaling organisations * Experience implementing workplace tools or systems * Exposure to workplace strategy, real estate, or space planning
The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.
Salary Range $110,000—$190,000 USD
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