About the role
What you will do
* Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. * Assisting with website or application related issues in regards to accessing their benefits. * Answering questions regarding products or services the customer may have. * Assisting the customer with enrolling in their benefits plan through their employer. * ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. * Transferring data from documents into the client's system. * Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. * Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
To qualify
* You must have a high school diploma or equivalent. * At least 1 year of call center experience OR 2 years of customer service experience * Must have strong computer navigation and organizational skills. * e will pay you to complete online training, but you must commit to attending 100%, no missed time * Be able to complete and pass a background check
TECHNICAL REQUIREMENTS
* Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) * Operation system: Windows 10 * Mac Computers are not compatible. * Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) * RAM: 8GB or better * Hard Drive: 256 SSD or better * All peripherals must be wired * Must have reliable high-speed internet * 20MB download minimum * 10MB upload minimum * SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services * For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these). * We do require that you have an active, functioning webcam for training and meetings. * A second monitor/screen is required.
The Details
* The pay rate once you reach production is $17 per hour * This is a Full-Time position, part time hours are not available * Training is paid at $15.25 an hour * Benefit eligible after 60 days (Medical, Vision, Dental and 401k) * This is a fully remote position, 100% work from home
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
* 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home
Experience level:
* 1 year
Shift:
* 8 hour shift
Work setting:
* Remote
Work Location: Remote
Originally posted on Himalayas