About the role
Job Description
Job Description
Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:
* Track and Trace shipments. * Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents. * Accurate and timely data entry into our operating system. * Dispatch freight. * Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person. * Monitor reports. * Accurate and timely client billing. * Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others. * Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements. * Meet key performance indicators to support department, branch, product, and company goals. * Desire to understand overall department process flow and constantly seek opportunities for improved efficiency. * Training and Development - must obtain required 52 hours of annual training. (company provided)
Qualifications
* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience * Understanding of air documentation process a plus * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Must have the ability to work overtime in support of department needs * Open to working weekends as needed * Pro-active, strong organizational skills * Good computer skills (Excel, Word, PowerPoint) * IATA certification (preferred) * Fluent in English * Must be legally authorized to work in the United States
Reporting Structure
* Air Export Lead Agent, Supervisor and Manager
Additional Information
Expeditors offers excellent benefits:
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus