About the role
Job Description
1. Before Arrival:
* Villa Host to assist Front Office Team, if Villas are vacant OTHERS
* Any Vacant Villa should be on Vacant Clean mode * To finalize the guest bill and ease procedures for the payment formalities. * Packing up of luggage upon guest request * Departure letter from Villa Manager * Departure: * Final check of invoices (To be carried out 72 hours prior to departure) * Coordinate & organise transfer from Villa. * Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment. * Promote guests in posting positive reviews on Trip Advisor and ReviewPro * Before Departure * Coordinate guest day to day activities with other departments * Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ * Note down all habits and hobbies of the guest for guest history * Propose FnB Planner / Propose personalise service to the guests * During Stay * Preparation of welcome registration card and welcoming letter, with the Front Office Team * Welcome guest upon arrival. * Check in guest directly into the villa as per standard welcoming procedure * Upon Arrival * Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any. * Deep cleaning of Villa (the villa and its surroundings) * Deep cleaning of Villa if Villa is back-to-back * Make sure all villa inventory (linen, products, etc) are available * Ensure that particulars or special request is followed up. * Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards. * Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.
Qualifications
Qualification:
* Middle or Secondary Education + Additional training or certificates in the relevant field.
Experience:
* A minimum of 1 year of experience in hotel industry. * Proven experience working in a top luxury resorts.
Technical skills
* Polyvalent skills. * Excellent knowledge about customer service. * Superb multitasking skills. * Exceptional attention to detail. * Fluency in English and another language, written and verbal communication. * Knowledge of a third language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
* We believe in continuous learning and growth to help our teams achieve their full potential. * A strong family spirit is part of our identity, we support and care for one another. * We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. * Our passion for luxury hospitality is reflected in every detail of the guest experience. * We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.