About the role
Job Description
1. Position Overview
This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.
2. Key Responsibilities
1) Planning & Scheduling
* Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations
2) Port & Terminal Coordination
* Gather departure information for containers and air cargo at ports, terminals, and airports. * Monitor and confirm on-time departures from U.S. Ocean terminals and major airports. * Coordinate terminal departure schedules with terminal operators and customs brokers.
3) Movement Monitoring
* Track ocean containers, rail intermodal units, and air shipments in real time. * Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis. * Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
4) Partner & Stakeholder Communication
* Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers. * Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
5) Compliance & Documentation
* Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards. * Maintain accurate records for audits and regulatory inspections. * Perform other job-related duties as assigned.
6) Core Competencies
* Analytical Thinking: Translate large data sets into actionable insights. * Problem Solving: Quickly identify root causes of operational issues and implement effective solutions. * Communication: Communicate clearly and effectively with internal teams and external partners. * Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail. * Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.
7) Air Export Responsibilities
• Receive and validate Air Export shipping instructions (SI) from customers.
• Coordinate booking with airlines and freight forwarders based on required transit time and cost.
• Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.
• Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.
• Monitor cargo cut-off time, terminal receiving schedule and flight departures.
• Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.
• Manage export customs clearance and respond to customs examinations or holds.
• Track flight departures, transshipment status and final arrival; proactively resolve exceptions.
• Communicate shipment status and milestones to customers through regular updates.
• Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.
• Review airline freight invoices and accessorial charges for accuracy.
• Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.
• Support peak season capacity planning and airline allocation strategy.
• Drive continuous process improvement to reduce transit time and logistics cost.
Work Hours: Tuesday–Saturday or Sunday–Thursday, 8AM~5PM
Qualifications
1) Education
* Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
2) Experience
* Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations. * Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required * Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
3) Industry Knowledge
* Strong understanding of international air and ocean freight regulations, and customs procedures
4) Technical Skills
* Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent). * Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
5) Language
* English
Additional Information
All your information will be kept confidential according to EEO guidelines.
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