About the role
Job Description
• Manage reports and keys all related to Housekeeping Department. • Handle all procedures related to Housekeeping Departments. • Coordinate with other departments regarding guest requests and outside company and supplier for the requisition. • Control of guest supplies, guest stationery and expenses for Housekeeping office. • To coordinate with all departments concerned in anyway to maintain and provide the high standard of service. • To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating. • To ensure the smooth operation of room available for the guest. • To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports. • To organize correctly file, memos and forms. • Controls computer on returning rooms as quickly as possible. • Works in close cooperation with all supervisor internal departments. • Keeps all records of Housekeeping department. • Does typing and paperwork for the Executive Housekeeper and his assistant. • Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office. • Prepare end of the month reports. • Answers the telephone and tales down all guest calls. • Keep records on attendance of Housekeeping staff. • Ensure the cleanliness of Housekeeping office, store and office’s equipment. • Control all keys in Housekeeping department. • Control and maintain Lost & Found store and ensure that all items in the records still kept in the store. • Keep record for all incoming and outgoing memos. • Any other duties assigned by the Housekeeping Manager. • Prepare the Housekeeping requisition storeroom. • Maintain all hotel records and forms. • Has knowledge of computer and knows how to use. • Has knowledge of files keeping and knows how to handle. • Has to know product knowledge of the hotel. • Ensure a smooth operation to prevent and avoid any complains. • Must be always in good communication with other departments. • Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action. • To keep good rapport and good relationship with superior and all staff. • Follow rules and regulations and hotel policies. • To implements the training programs at all items. • Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department. • Keep good relationship with her colleagues and ensure good communication with all staff.
Qualifications
Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field is a plus
Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts is a plus.
Technical skills: • Time management and organisational abilities. • Excellent inter-personal and communication skills. • Ability to work in a team and under pressure. • Computer Literate. • Good knowledge of housekeeping. • Fluency in English or another language, written and verbal communication. • Knowledge of a second language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
* We believe in continuous learning and growth to help our teams achieve their full potential. * A strong family spirit is part of our identity, we support and care for one another. * We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. * Our passion for luxury hospitality is reflected in every detail of the guest experience. * We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.