About the role
At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Fraud Risk Analyst is responsible for protecting customers and the bank by identifying, investigating, and resolving suspected fraud activity while minimizing financial losses and customer impact. This role reviews transactions, customer claims, account activity, and supporting documentation to make informed fraud decisions in accordance with established policies and procedures. The Fraud Agent performs customer authentication and verification, evaluates risk indicators, and takes appropriate action to prevent, mitigate, or resolve fraudulent activity. They maintain accurate case documentation, identify emerging fraud trends, and escalate potential risks or complex situations as needed. The role partners with customers, business partners, and internal support teams to deliver effective fraud resolutions while ensuring compliance with regulatory and operational requirements. Success in this position requires strong analytical skills, attention to detail, sound judgment, and a commitment to delivering exceptional customer service in a fast-paced environment.
Skills: Must to have :
Fraud Detection, Investigation & Risk Management Customer Authentication, Verification & Fraud Prevention Know Your Customer (KYC) Compliance & Due Diligence Scam Identification, Customer Education & Resolution Customer Documentation Review, Research & Case Analysis Customer Service Excellence & Quality Assurance Written, Verbal & Interpersonal Communication
Good to have : Critical Thinking, Analytical Problem-Solving & Decision-Making Risk Identification, Escalation & Loss Prevention Complex Account Review, Maintenance & Resolution Attention to Detail, Documentation Accuracy & Case Management Cross-Functional Collaboration & Team Partnership Independent Work Execution, Accountability & Time Management Transaction Monitoring & Fraud Pattern Recognition Investigation Documentation & Regulatory Compliance Adaptability, Learning Agility & Change Readiness Prioritization, Organization & Workload Management Professional Judgment & Customer Impact Assessment
Competencies:
Must to have : Critical Thinking and Decision-Making Risk Identification and Escalation Complex Account Condition Management Attention to Detail and Documentation Accuracy Cross-Functional Collaboration and Communication
Good to have: Fraud & Risk Management Customer Authentication and verification Customer KYC Requirements Scam Awareness & resolution Customer Document Accuracy & Research Customer Service & Quality Assurance Written and Verbal Communication Independent Execution and Accountability
Roles & Responsibilities:
• Review and analyze fraud alerts, customer transactions, and account activity to identify potential fraudulent activity. • Investigate suspected fraud cases by gathering, validating, and documenting information from internal systems, customers, and third-party sources. • Make timely decisions to approve, deny, escalate, or resolve fraud cases based on established procedures and risk criteria. • Monitor accounts for suspicious activity and take appropriate action to prevent or minimize customer and bank losses. • Contact customers and business partners as needed to verify transactions, confirm fraud concerns, and provide case updates. • Accurately document investigative findings, account actions, and case outcomes in designated systems of record. • Process fraud-related account maintenance, including restrictions, closures, credits, recoveries, and other remediation activities. • Identify fraud trends, emerging risks, and unusual activity patterns and escalate concerns to leadership when appropriate. • Collaborate with internal business partners, operational teams, and support groups to resolve complex fraud situations and customer issues. • Ensure compliance with bank policies, operating procedures, regulatory requirements, and fraud risk management standards. • Maintain required service levels, quality standards, productivity goals, and case handling expectations. • Respond to customer inquiries, complaints, and escalations with professionalism while delivering a positive customer experience. • Participate in audits, quality reviews, and control activities by providing accurate documentation and supporting evidence. • Support process improvement initiatives by identifying opportunities to enhance operational efficiency, risk controls, and fraud detection effectiveness. • Complete required training and remain current on fraud schemes, industry trends, regulatory changes, and evolving fraud prevention practices.
Location - Chennai.
Experience - 4 Years
Location expectations This role requires working from a U.S. Bank location 5 days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.