About the role
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
* Recruit, motivate and retain a dedicated team of customer facing customer front line employees * Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
* Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. * Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. * Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
* Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management * Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
* Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. * Communicate effectively with customers, colleagues and team-members
BENEFITS:
* $82,400 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. * Second year bonus potential increase to $20,000 performance-based bonus * Participation in company stock program that includes dividends paid quarterly * Internal promotional and career opportunities throughout the United States * Extensive training and coaching plans – we want you to succeed! * Comprehensive group healthcare programs * 401(k) with generous employer match * Paid time off * Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
* Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities. * 2+ years experience Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry. * Small to Medium Box Retail / Management experience preferred * Proven track record of top tier performance. * Experience managing operational audits and payroll budgets. * Exceptional communication and time management skills. * Proficient in MS Office (Excel, Word, PowerPoint and Outlook). * Passion for sales and customer service excellence. * Bachelor's Degree preferred. * Weekend availability by telephone. * 6 work weekends (Saturday or Sunday, not both) per year required during peak season * Occasional travel required to other markets for support
Additional Information
* All your information will be kept confidential according to EEO guidelines. * The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
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