About the role
What you will deliver
-Provide quality customer services to prospective and existing clients in a professional manner -Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully -Work with a team of customer servicing staff in providing full support to clients’ enquiries -Assist in any ad hoc tasks assigned by supervisor and Customer Service Manager -Chinese speaking is a bonus to communicate with our stakeholder
Who you are
-Equipped with 2 years of customer-facing experience/ Call center experience -Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail -Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility -Prior experience in Logistics would be a bonus -Proficient in Google Docs, Sheets, and other online documentation platform -Able to work on weekends/PHs -Proficiency in Mandarin would be an added advantage to facilitate communication with stakeholders.