About the role
Job Description
WHAT’S ON YOUR PLATE?
* Build, maintain & partially own strong relationships with all 3PL partners across the country
* Build a trusting relationship that allows exchange of information and best practices across cities
* Ensure sufficient data is shared to allow for educated directions & improvements in performance
* Create right incentives / penalties for 3rd parties to improve rider performance
* Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place
* Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team
* Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties
* Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies
* Responsible for onboarding of new riders and reboarding of existing riders
* Lead entire rider lifecycle to improve retention of existing riders
* Build training SOPs and metrics to measure rider performance and compliance
* Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them
* Documenting all training activities
* Assessing the effectiveness of training through surveys/feedback
* Groom rider quality (behavior, appearance, professionalism, presentation etc)
* Setting up a performance improvement plan to improve performance of low performing riders
* Reduce rider complaints originating from customers
Qualifications
WHAT DID WE ORDER?
* Completed a Bachelor’s or Master’s degree
* Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB
* Strong Excel and data management skills
* A doer and a free thinker. You accept and adapt constantly to change
* Willing to question the status quo when needed
* Team player. We are looking for someone who fits the team and the company culture
* Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles