About the role
Job Description
We are seeking a professional and friendly Receptionist to join our team in Mbombela, South Africa. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.
* Greet and direct visitors, ensuring a warm and professional welcome * Manage incoming phone calls, emails, and correspondence efficiently * Handle check-in and check-out procedures for guests * Process reservations and manage room bookings * Address guest inquiries and provide prompt solutions to their needs * Coordinate with other departments to ensure guest satisfaction * Maintain a clean and organized reception area * Perform administrative tasks such as data entry and filing * Ensure accurate billing and payment processes * Support other departments with clerical tasks as needed
Qualifications
* High School diploma or equivalent * Prior experience in front office operations or customer service preferred * Proficiency in property management systems and basic computer skills (e.g., Microsoft Office) * Excellent customer service and communication skills * Strong attention to detail and organizational abilities * Ability to multitask and prioritize in a fast-paced environment * Problem-solving skills and a proactive approach to guest satisfaction * Flexibility to work various shifts, including weekends and holidays * Professional appearance and positive attitude * Knowledge of the hospitality industry and local area is a plus