About the role
Job Description
1. Support AI transformation projects
* Coordinate small AI and automation projects across Sales, Customer Support, and Engineering. * Meet with team members to understand current processes, manual tasks, and operational challenges. * Break each project into clear tasks, expected outputs, owners, and deadlines. * Track progress, follow up on action items, and prepare weekly status updates. * Help define how a workflow will be tested and what successful implementation looks like.
2. Organize data and support CRM operations
* Review and clean data from Rakuna’s internal systems. * Identify duplicate, incomplete, or inconsistent records. * Help maintain consistent contact, company, deal, and activity data. * Prepare simple dashboards and weekly reports for Sales and management. * Check whether automated workflows are recording information correctly. * Escalate data issues instead of making unsupported assumptions.
3. Operate and test AI workflows
* Use AI to support account research, information classification, and content drafting. * Prepare initial drafts of outreach messages for human review. * Test prompts and record cases where AI outputs are incomplete or inaccurate. * Support the configuration of workflows in tools such as HubSpot, Intercom, Slack, and no-code automation platforms. * Test workflows before launch and document any errors or unexpected results. * Monitor approved workflows and report problems to the technical team.
4. Create documentation and user guidance
* Write simple standard operating procedures and checklists. * Maintain approved prompts, templates, and workflow instructions. * Create short user guides or training videos. * Collect feedback from employees using the new workflows. * Update documentation when a process or system changes.
Qualifications
For Full-time Position:
Essential qualifications
* Approximately 1-2 years of experience in Business Analysis, Project Coordination or a similar role. * Strong organizational skills and attention to detail. * Good working knowledge of Excel or Google Sheets * Practical experience using ChatGPT or another generative AI tool for work or study. * Ability to understand a business process and document it clearly. * Good written and reading comprehension in English. * Comfortable communicating with both business and technical team members. * Willingness to learn new software and experiment carefully. * Responsible approach to customer, employee, and company data.
Preferred qualifications
* Basic experience with n8n, Make, Zapier, Power Automate, or a similar automation tool. * Basic understanding of APIs, webhooks, JSON, SQL, or software testing. * Experience preparing process maps, user stories, or acceptance criteria. * Interest in B2B software.
For Internship Position:
Essential qualifications
* Final-year university student, recent graduate, or candidate with up to 1 year of professional experience. * Able to commit to a full-time internship at least 6 months (can be 3 months and transition to full time position if qualified). * Strong attention to detail and willingness to work with data. * Good organizational and follow-up skills. * Comfortable using Excel or Google Sheets. * Practical experience using ChatGPT or another generative AI tool for study, work, or personal projects. * Able to explain a process clearly in writing. * Good English reading and writing skills. * Comfortable working with both business and technical team members. * Willing to learn new software and accept feedback. * Candidates from Business Administration, Information Systems, Economics, Data Analytics, Computer Science, Marketing, Human Resources, or related fields are welcome to apply.
Preferred, but not required
* Experience with data cleaning, lookup functions, or pivot tables. * Basic knowledge of APIs, webhooks or software testing. * Exposure to n8n, Make, Zapier, Power Automate, or another automation platform. * Experience coordinating a university, internship, volunteer, or personal project.
You May Be a Good Fit If You:
* Enjoy turning an unclear problem into a clear checklist. * Are comfortable asking questions when information is missing. * Check the accuracy of AI-generated information instead of trusting it automatically. * Like working with data, systems, and operational processes. * Can learn independently but know when to ask for technical support. * Are proactive in following up and keeping projects moving. * Prefer practical implementation over talking about AI trends. * Want to develop a career in AI operations, product operations, or business systems.
Additional Information
Perks:
* Be a part of a young, dynamic, multinational, and multifunctional team that serves global customers with new everyday challenges. * Join a fast-paced, goal-driven work culture that is committed to long-term career development. * Monthly 1-on-1 performance reviews with your supervisor/manager to ensure you meet your goals and receive the support needed to succeed in your position. * High work flexibility and ownership (We don’t track every hour you’re at the office; what matters more is whether you can complete your tasks each month).
Work directly at the office: 156 Viet Hung, Long Bien, Hanoi.
How to apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.
Application Deadline: Open until filled.