About the role
Inbound & Outbound Caller - STERRY Limited Location: Remote Job Type: Full-time
Join a dynamic growth marketing agency where precision meets creativity At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role We are looking for a proactive and customer-focused Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do * Answer inbound calls from customers, clients, and business partners in a professional and friendly manner. * Proactively make outbound calls when necessary to follow up on customer inquiries, confirm order details, or provide delivery updates. * Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels. * Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries. * Support wholesale and retail order processing by helping customers place new orders, verifying product availability, and accurately entering order details into the system. * Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed. * Manage email support for both retail and wholesale customers, responding to initial order inquiries, order confirmations, and post-purchase questions. * Ensure timely and professional email correspondence, addressing customer concerns and providing accurate information regarding products, pricing, and shipping. * Accurately document all customer interactions—both inbound calls and outbound communications—and maintain up-to-date records in the CRM system. * Resolve customer concerns promptly or escalate complex issues to the appropriate department. * Escalate complex or unresolved issues to the appropriate department (E-commerce, Marketing, PR, Operations, or Wholesale & Retail teams) with clear and thorough documentation. * Meet or exceed customer service performance metrics, including response time, call quality, email reply speed, and customer satisfaction scores.
Who You Are * Education: Bachelor’s degree in Communications, Business, or related field is a plus— but what truly matters is what you can build. A standout portfolio or equivalent hands-on experience is just as valued. * At least 2 years of customer service, call center, e-commerce, or client support experience is preferred. * Excellent verbal and written English communication skills. * Strong problem-solving and conflict-resolution abilities. * Comfortable using CRM systems, order management platforms, and basic office software. * Ability to multitask and work efficiently in a fast-paced environment. * Willingness to work flexible schedules when required.
What You'll Bring * Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar). * Familiarity with digital marketing, public relations, or client services is a plus. * Strong attention to detail and organizational skills. * Customer-first mindset with a positive and professional attitude. * Ability to build rapport with customers and clients while maintaining professionalism.
Apply Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted. STERRY Limited is an equal opportunity employer.