About the role
Job Description
As a Customer Account Advisor, you will be the voice of our brand, helping customers across the globe enjoy our products with confidence and ease.
The Customer Services department in Argentina will manage all interactions with our global customer base, ensuring every query is handled with precision and care.
This role involves providing support via Live Chat, telephone, and email, covering everything from account verification to betting queries.
Comprehensive training is provided from day one, equipping you with the knowledge to navigate our systems and sports offerings. This is an opportunity to build a career within an innovative team, where development is encouraged and high-quality service is the standard.
Qualifications
* Fluent verbal and written communication in Spanish * Strong verbal and written communication skills in English * Passion for delivering outstanding customer service * Excellent people skills
Additional Information
* Ability to multi-task with strong attention to detail * Problem-solving mindset with a focus on resolution * Competent literacy and numeracy skills * Deliver effective communication to Spanish-speaking customers to resolve queries * Collaborate with internal English-speaking departments to address customer complaints * Provide support to our global customer base via Live Chat, telephone, and email * Escalate complex queries to senior team members when necessary * Ensure a positive experience by resolving customer issues promptly * Utilise internal tools to manage and update account information * Promote Responsible Gambling practices across all interactions * Maintain up-to-date knowledge of licensing policies and procedures
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.