About the role
Job Description
Roles and responsibilities: The roles and responsibilities of Lead Associate – quality would be as follows• Commerce Graduate / PG, Good Communication / Presentation Skills• This person will require strong analytical skills, attention to detail, positive professional. Attitude, and the ability to work in a team environment.• Must have Basic and advanced level MS Excel, Power Point skills.• Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. • Ability to manage allocated tasks and perform them with little supervision.• Must be responsible for analyzing data to ensure accuracy.• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics• Ability to work with people and teams of diversified / different priorities
Qualifications
Commerce Graduate