About the role
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Role Summary
University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.
Key Responsibilities
* Staying on top of renewals for universities accounts in North America to start adding other regions later. * Proactively contact customers for renewals to make sure their licenses don’t go down. * Maintain complete and accurate account data and activity records in Salesforce.com. * Monitor order processing flow and resolve issues to ensure timely completion.
Day-to-Day Activities
* Provide support to university users with registration, renewals, support account creation and other questions that come up. * Manage assigned renewal accounts for multiple academic product bundles. * Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.
Required Skills and Qualifications
* Strong communication skills and ability to build long-term customer relationships. * Proficiency with Office, Excel and able to work in multiple databases at the same time. * Self-motivated, problem-solving mindset, and ability to work independently. * Strong organizational skills and ability to manage multiple priorities.
Preferred Skills and Qualifications
* Experience with communicating with customer in email and on the phone. * Familiarity with online renewal forms and back-end order flow management. * Proficiency with Salesforce.com and Docusign * Experience in working with AI tools
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