About the role
CentiMark Corporation is hiring a National Account Customer Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits!
Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!
CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused National Account Customer Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.
Job Summary * Be the first point of contact for our valued customers, receiving and processing roofing work orders * Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process * Build strong relationships with customers and collaborate effectively with our internal offices across North America * Educate customers on their roofing needs based on information relayed from our field offices * Effectively address customer questions and concerns, finding solutions and ensuring satisfaction * Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution * Conduct professional conversations with customers via phone and email * Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals * Work collaboratively as a team to achieve exceptional customer satisfaction for all clients
Candidate Qualifications * Thrives in a fast-paced environment and enjoys exceeding customer expectations * Possesses excellent communication and interpersonal skills, both written and verbal * Demonstrates strong organizational skills and the ability to prioritize tasks effectively * Has a keen eye for detail and accuracy * Proficiency in using a CRM system (like Salesforce) is a plus * Experience in the roofing industry is preferred, but not required
Premier Benefits: * 2 Health Insurance Plans: * No Cost “Core Plan” – No Cost Medical & Dental * “Buy Up Plan” – Features a lower deductible for Medical * Vision Plan * Employer Paid Life & AD&D Insurance * Traditional 401K with Company Match * Roth 401K with Company Match * Paid Holidays and Vacation * Employer Provided Employee Stock Ownership Program (ESOP) * Flexible Spending Account (FSA) * Referral Bonuses * Dayshift Hours * Growth Opportunities
WHY WORK FOR CENTIMARK? >>>> CLICK HERE TO WATCH VIDEO! CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website -- www.CentiMark.com/jobs