About the role
We’re looking for a Key Holder to help lead the way at our Old Orchard store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.
What you’ll do:
* Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions! * Open and close independently, ensuring everything runs smoothly. * Host and manage in-store beading appointments, events, and parties, making every visit special. * Help find partners to do events with, and assist with planning in-store events * Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best. * Help train and develop Sales Associates, sharing best practices to enhance guest connections. * Introduce new products, personalize recommendations, and create moments that leave a lasting impression. * Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care. * Assist at the bead bar, tie bracelets, and fulfill custom orders. * From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.
What You Bring to the Team:
* 2+ years of retail or customer service experience. * Strong communication and interpersonal skills—you love connecting with guests and teammates! * Passion for beading, styling, and even capturing fun content in-store. * You stay cool under pressure and find solutions with a positive attitude. * Ready to jump in, support the team, and help wherever needed. * Able to work weekends and holidays. * You believe in Little Words Project’s mission and are excited to spread kindness every day!